Refund Policy

Last updated: September 2, 2026

Because ZVK provides services that may involve work being performed after an order is placed, refund eligibility depends on the status of the service.

1. Service Orders

Once work on a verification service has started, a refund may not be available because resources may already have been allocated to processing the order.

2. Eligible Refund Requests

A refund may be considered when:

• You were charged incorrectly
• You were charged more than once for the same order
• ZVK is unable to begin or deliver the purchased service
• A material issue prevents the service from being provided

3. Non-Refundable Situations

Refunds may be refused when:

• Processing has already started
• The service has already been completed or delivered
• The customer provided incorrect or incomplete information
• The customer is no longer eligible or chooses not to proceed after processing has started
• The issue results from TikTok's own policies, decisions, review process, or actions outside ZVK's control
• The order violates our Terms of Service

4. Verification Decisions

Because TikTok independently controls its verification systems and decisions, a refund is not automatically owed solely because TikTok declines, delays, removes, or does not maintain verification.

5. Requesting a Refund

Refund requests should be submitted through our official support channels with your order information and a description of the issue. Each request will be reviewed based on the circumstances of the order.

6. Chargebacks

Customers should contact ZVK support before initiating a payment dispute or chargeback so that the issue can be reviewed and, where appropriate, resolved directly.